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Low Income Telephone Service
 
Telscape participates in the California Lifeline Telephone Service (California Lifeline) program. The program provides discounted residential telephone service to low-income customers and is provided by Telscape and sponsored by the California Public Utilities Commission (CPUC).

There are two ways you can qualify for California Lifeline:

Method 1 Program-Based: you qualify if you or another person in your household is enrolled in any one of the following public assistance programs:
 
Method 1
 
Method 2 Income-Based: you qualify if your total household income is at or less than the California Lifeline income maximums:
 
Method 2
 
Annual Income Limits - June 1, 2009 to May 31, 2011
 
To qualify under Method 2 Income-Based, you must also provide documents proving that your total household income is at or below the California Lifeline income maximum.

Discounted residential telephone services available to California Lifeline customers include the following:
- Unlimited local calls (local access only) for a rate as low as $5.34 a month or;

- 60 local calls a month (local access only) and $0.08 per call after 60 for a rate as low as $2.85 a month.

- Special needs customers using TTY may be eligible for two California Lifeline discounts on two separate telephone numbers.

For more information about the California Lifeline program or to apply please contact Telscape at 1-877-771-7736.

NEW CALIFORNIA LIFELINE CUSTOMERS: in order to complete your California Lifeline qualification process, please complete and return the form to the Certifying Agent by the requested due date. Failure to return your signed form to the Certified Agent as directed will forfeit the credit associated with California Lifeline program and result in back charges for any credits received.

EXISTING CALIFORNIA LIFELINE CUSTOMERS: instead of re-certifying with Telscape, your next annual re-certification will be conducted by the California Lifeline Certifying Agent. A verification form for re-certification will be mailed to you directly from the Certifying Agent. If you have questions about your next re-certification, call us at 1-877-771-7736. You will have the option of continuing your California Lifeline enrollment under Method 1 Program-Based or Method 2 Income-Based.
 
FAQ's
 
• What is California Lifeline Telephone Service?

California Lifeline is a telephone program established by the California Public Utilities Commission that provides discounted basic residential (landline) telephone services to low-income households.

• What Types of Discounted Telephone Services are Available?

Discounted residential telephone services available to California Lifeline customers include the following:

• Flat-Rate Local Telephone Service:
Unlimited local calls and free access to directory assistance calls as provided to non California Lifeline flat-rate residential customers. Monthly price: $5.34.

• Measured Local Telephone Service:
60 local calls per month and $0.08 per call after 60, and same free access to directory assistance calls as provided to non California Lifeline measured-rate residential customers. Monthly price: $2.85.

• Service Connection and Service Conversion:
To activate telephone service or change existing service a one-time charge of $10.00 will be applied.

• How Do I Qualify for California Lifeline?

There are two ways to qualify for California Lifeline, program-based or income-based:

1) Program-Based: you qualify if you or another person in your household is enrolled in public assistance programs.

2) Income-Based: you qualify if your total household income is at or less than the California Lifeline income maximums. You will need to prove that your total household income is at or below the income maximum for your household size by providing one of the following income documents: prior year's state, federal, or tribal tax return
 or one of the following documents:

• Income statements or paycheck stubs for three consecutive months within the calendar
year.
• Child support document.
• Social Security, Veterans Administration, retirement/pension, unemployment compensation, or workmen's compensation
 benefit statement.
• Divorce decree.
• Other official documents.

• Do These Changes Apply to Me if I am an Existing Lifeline Customer?

If you are an existing California Lifeline customer your next annual re-certification will be conducted by the Certifying Agent, an agent of the CPUC. A verification form for re-certification will be mailed to you directly from the Certifying Agent.

• What Kind of Forms Will I Receive and Who Will Process my Information?

A sample of the qualification forms, instructions and additional frequently asked questions are available at: www.CaliforniaLifeline.com
 
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