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TELSCAPE is proud to offer discounted wireless service under the
Federal Lifeline program to
qualified California residents. Telscape Wireless Federal Lifeline wireless service is made possible by
subsidies from the Federal Universal Service Fund. This fund allows Telscape to provide
qualified customers discounted monthly service plans.
About Federal Lifeline
What is the Federal
Lifeline discount?
The Federal Lifeline discount is a government subsidy
that provides qualified, low-income customers a discount
on their monthly wireless phone bill.
Will I receive a wireless phone with my service?
Qualified customers will receive a free cell phone from
Telscape and can choose the Telscape Wireless Federal
Lifeline plan that best meets their needs and only pay a
portion of the regular monthly service fee.
Do I have to pay an activation fee to start my
wireless phone service?
Yes; all Telscape Wireless customers will be charged a
$30.00 activation fee but customers can opt to pay
$15.00 upfront and spread the balance out up to 12
months.
Why do I have to sign up for a non-Lifeline plan first?
In California, you may not receive the Federal Lifeline discount
for your wireless service until you are approved by the program
administrator. Once you are approved, you will receive a credit
on your account1 for the difference between the standard
rate and the Lifeline rate.
How do I qualify for the Telscape Wireless Federal
Lifeline Service plan?
There are 2 ways to qualify; income based or program
based. Under the income based method a customer’s total
household income must be less than the income guidelines
requirements. Under the program based method, the
customer or a member of their household must be
participating in a qualifying public assistance program.
How long can I receive the Federal Lifeline discount?
Qualified consumers must renew their eligibility once
every year in order to keep their discounts; otherwise
they will be removed from the program. Qualified
customers can continue to receive their discounts with
Telscape Federal Lifeline wireless service so
long as they continue to meet the eligibility
requirements.
How do I renew my eligibility once a year?
Qualified customers will receive a renewal form once a
year that requires them to renew their eligibility. In
some cases, customers may be asked to provide
documentation evidencing eligibility. If a qualified
customer does not return the renewal form by the due
date, they will be removed from the program and
converted to standard rates.
1 For amounts over $10 you may contact us and request a refund check.
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